Mar 16, 2020

Midwest Energy suspends disconnections, closes offices

Posted Mar 16, 2020 9:49 PM

Midwest Energy

   Midwest Energy announced today it will not disconnect residential and business customers for non-payment through May 1, 2020, while communities are facing challenges from Coronavirus.  

   “This is an unprecedented situation, and we need to ensure that customers who rely us have uninterrupted electric and gas service while dealing with this,” said Pat Parke, Midwest Energy’s CEO.  “Our customers and their businesses may be facing financial strain right now, and we recognize that we’re all going to get through this together,” Parke added.    

   This temporary moratorium from disconnection does not remove responsibilities for customers to pay bills, nor does it cancel any bills.  Rather, it is intended to allow customers dealing with uncertainty to continue to receive service, while making partial payments or other payment arrangements.  Automatic payments and bank drafts that customers have set up are unaffected.

   Other things Midwest Energy is doing in response to Coronavirus include closure of walk-in customer service offices, effective Tuesday, March 17. 

Customers are encouraged to complete transactions online at, by mail or by phone at 1-800-222-3121.