By CRISTINA JANNEY
Hays Post
Some HaysMed customers have reported receiving old or paid bills after a recent change in the HaysMed billing system.
One customer received a bill in September for March 2024 services. She found the canceled check for the exact amount she paid on her self-pay balance.
Upon calling HaysMed billing, a customer service representative said the bill would take up to 45 days to research and resolve.
The same customer said she received two other older bills earlier this month and is still researching whether they have been paid. Those bills were two and four years old.
Another customer complained on Facebook that she received a bill for emergency room services, but that bill was never submitted to insurance.
A third person had called three times to remind the clinic that a bill needed to be submitted to Workers' Compensation.
In August, HaysMed announced enhancements to its billing statements and financial assistance options.
"These changes were designed with patient convenience and clarity in mind, ensuring a better understanding and management of their health care expenses," Leanna Swart, HaysMed director of marketing, said via email Tuesday.
These changes include an updated payment portal, live chat feature and digital statement reminders, she said.
For a variety of reasons and on rare occasions, insurance payments are delayed or updated later by the insurance company. This could lead to patient responsibility statements being sent with older dates of service, Swart said.
For any billing questions or concerns, the HaysMed customer service team is available at 785-623-5100, and live chat support is provided during business hours.
To view the updated HaysMed payment portal or chat with a customer service representative live during business hours, visit www.haysmed.com/payment.
You can also read more about the launch of the new services from the Aug. 12 announcement on the HaysMed website. The website also has a frequently asked questions section on the new payment system and billing statements.
“At HaysMed, our priority has always been to provide outstanding care and a seamless experience for all our patients,” Michelle Beckner, HaysMed chief financial officer, said in the Aug. 12 statement. “With the introduction of the new bill pay platform and new statements, we are taking significant steps to further elevate our patients’ experience and satisfaction, ensuring we are supporting both patients’ clinical needs and financial aspects of their health care journey.”
HaysMed also said in the press release the new billing statements are sent directly from the secure HaysMed system.
"However, please remain vigilant against phishing attempts. Always verify the sender's address and feel free to contact HaysMed directly through our official channels if anything looks unusual," the press release said.